Your information, clearly explained
Who we are
Sheerman Silver operates this website and online shop at sheermansilver.co.uk. For privacy questions, contact us at sheermansilver@gmail.com.
Before publishing: add the full legal name of the person or business responsible for the website and its postal address. “Sheerman Silver” may be a trading name; identify the legal data controller here.
Information we collect
Depending on how you use the website, we may collect information you provide, such as your name, email address, billing and delivery address, order details, personalisation instructions, messages to us, and information you submit when signing up to the newsletter. We also receive information about your orders and account through the website’s WordPress and WooCommerce features.
Our payment provider processes payments at checkout. [Add the name of each payment provider and explain what payment information it receives. Confirm whether any payment details are stored by the shop.]
Some technical information, such as device, browser, website activity and cookie preferences, may be collected when you use the site. The details depend on the analytics, security and cookie tools currently installed.
How we use your information
- To take, make, personalise, process and deliver orders, and provide order updates.
- To respond to questions, requests for changes, and customer service enquiries.
- To manage customer accounts, payments, returns and refunds.
- To keep business, tax and transaction records where required by law.
- To send newsletters or promotional messages if you have signed up or where the law otherwise allows. You can unsubscribe using the link in a marketing email.
- To protect the website, prevent fraud and keep the shop working.
- To measure or improve the website using optional analytics or marketing tools, only where any required consent has been given.
Our reasons for using personal information
We use order and account information to perform our contract with you, and some records to meet legal obligations. We may use relevant information for legitimate interests such as responding to enquiries, administering the shop, protecting it from misuse and improving our services, while considering your rights. Where we rely on consent—for example, for a newsletter or non-essential cookies—you can withdraw it at any time. The appropriate basis depends on the particular use.
Who may receive information
We share only the information needed with service providers that help operate the shop and fulfil your request. These may include:
- Our website host, Wealthy Affiliate, and the WordPress/WooCommerce services used to run the site.
- The payment provider selected at checkout.
- Delivery and postal services needed to send an order.
- Email, newsletter, security, analytics or cookie-consent providers, where enabled on the site.
[List the actual providers/plugins, what information each receives, and whether any receive or store data outside the UK. Add the relevant transfer safeguards where applicable.] We do not include providers here unless they are actually used on the live website.
How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including order administration, customer service, legal and accounting obligations, resolving disputes and maintaining appropriate business records. Retention periods depend on the record type.
[Before publishing, add your actual retention periods or criteria for order/account records, enquiries, newsletter records, cookie consent records and any analytics data. Confirm these with your hosting, shop, email and cookie tools.]
Cookies and similar technologies
Cookies are small files stored on your device. Some are needed for requested shop functions such as keeping items in your basket, checkout, security or remembering your privacy choices. Other cookies, such as those used for analytics or advertising, are not essential and should only be set if you have given the required consent.
You can use the cookie banner to accept or reject optional cookies and, where available, choose by category. You should be able to change your choice later using the site’s cookie settings control. [Add or link the actual “Manage cookies” control provided by your consent plugin.]
| Cookie group | What it may do | Consent |
|---|---|---|
| Strictly necessary | Support basket, checkout, account, security and cookie-choice functions. Exact cookies depend on the active WordPress and WooCommerce configuration. | May be exempt where strictly necessary for a service you request. We still explain their use. |
| Preferences | Remember choices or settings, if this feature is enabled. | Consent may be required depending on the cookie and its purpose. |
| Analytics | Help understand site visits and improve the shop, if an analytics service is enabled. | Only set after the required consent. |
| Marketing | Measure or personalise advertising, if advertising tools are enabled. | Only set after the required consent. |
Cookie list to complete: run the cookie scan in your consent plugin and list each cookie’s name, provider, purpose, type, duration and any third-party recipient. Remove categories that are not in use. The table above describes possible groups; it is not a confirmed scan of this site.
Newsletter and marketing choices
If you subscribe to email updates, we use your email address to send the updates described at sign-up. You can unsubscribe at any time using the link in an email or by contacting us at sheermansilver@gmail.com. Unsubscribing from marketing does not affect messages needed to manage an order.
Your privacy rights
Depending on the circumstances, you may have rights to request access to, correction or deletion of your personal information, restriction or objection to certain processing, and transfer of information you provided. If we rely on consent, you can withdraw it. These rights are subject to legal conditions and exceptions.
To make a request, email sheermansilver@gmail.com. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Security and changes
We use appropriate measures intended to protect personal information. No website or method of transmission can be guaranteed completely secure. We may update this page when our practices, service providers or legal requirements change. The latest version will be published here.
Contact us
For questions about privacy, cookies or your information, email sheermansilver@gmail.com. [Add the full postal contact address for the data controller before publishing.]
Last updated: 25 October 2026