Good to know
Frequently asked questions
We make our sterling silver pieces in-house to order, and our collection also includes personalised stainless steel designs. Product details can vary, so please check the individual listing before you buy.
Our jewellery
Are your sterling silver pieces handmade?
Yes. Our sterling silver pieces are handmade in-house and made to order. They are not mass-produced, so small variations can be part of the character of a handmade item.
What materials are your pieces made from?
Materials differ by design. Please check the product description for the specific metal, finish and other details for the piece you’re interested in. If anything is unclear, contact us before ordering.
Can a bracelet or chain be made a different length?
Some stainless steel bracelets and chains can be adjusted, and we may be able to alter some sterling silver pieces. It depends on the design. Please contact us with the product name and the length you need before placing your order, and we’ll let you know what may be possible.
Personalisation and making
Can I request a change to a design?
We’re happy to hear what you have in mind. Sterling silver pieces are made in-house, so some changes may be possible; options vary by design. Please get in touch before ordering so we can confirm whether we can do it and discuss any effect on price or timing.
How long does personalisation take?
Personalised items may need up to five working days for engraving and preparation before dispatch. This is preparation time and does not include the delivery journey. Check the product page for any item-specific information.
How do I make sure my personalisation is correct?
Enter your wording exactly as you want it to appear and review spelling, dates and other details carefully before checkout. If you spot a mistake after placing your order, contact us as soon as possible. We cannot guarantee changes once work has begun.
Orders, delivery and returns
Where can I find delivery times and costs?
Delivery options, charges and estimated times are shown at checkout and in the relevant delivery information on our website. Preparation time for made-to-order or personalised items is separate from delivery time. If you’re ordering for a particular date, please contact us before ordering.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We’ll help if we can, but personalised or made-to-order work may already be underway. Please also see our returns information for the terms that apply to your order.
Can I return an item?
Return eligibility depends on the item and the reason for return. Personalised or made-to-order products may be treated differently from standard items. Please read our returns and refunds information before sending anything back, and contact us if you need help.
What should I do if there’s a problem with my order?
Please contact us with your order number and a description of the issue. If the item arrived damaged or incorrect, include clear photographs so we can understand what happened and help resolve it.
Care and getting in touch
How should I care for my jewellery?
Care depends on the material and finish. Follow any care guidance on the product page, and store jewellery clean and dry when you are not wearing it. If you have a question about a particular piece, send us its product name and we’ll try to advise.
How can I contact Sheerman Silver?
Use our contact page and include your order number if your question is about an existing order. For a product question, tell us which design you mean and any changes or personalisation you’re considering.